Mindora Support

Sleep tracking, sleep scoring, and personalised sleep plans.

Need help? Email support@mindora316.com. We reply within two business days.

Frequently asked questions

Mindora shows no sleep data

Mindora reads sleep and vitals that your device or wearable has already recorded — it does not record them itself. Check that:

Your watch or band actually tracked sleep last night, and has synced.
Mindora has permission to read Health data: iOS Settings → Health → Data Access & Devices → Mindora, or the Health Connect settings on Android. Every category must be switched on.

Mindora shows the most recent day that actually has data, so an occasional gap will not leave the screen blank.

Which health data does Mindora read?

Heart rate, resting heart rate, heart rate variability (HRV), respiratory rate, body temperature, wrist temperature during sleep (iOS 16 and later), and sleep analysis. Nothing else. See the Privacy Policy for what each one is used for.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple or Google, not by us.

iPhone / iPad: Settings → your name → Subscriptions → Mindora.
Android: Google Play → Payments & subscriptions → Subscriptions → Mindora.

Cancelling stops future charges. You keep access until the end of the period you have already paid for. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds are handled by the store you purchased from. Contact Apple Support or Google Play Support. We are not able to issue refunds for store purchases.

My device will not pair

Mindora hardware is discovered over Bluetooth and your local network. Make sure the phone and the device are on the same Wi-Fi network, that Bluetooth is on, and that Mindora has been granted Bluetooth and Local Network permission in system settings.

How do I delete my account?

See Delete Your Account and Data.

Important

Mindora is not a medical device. It does not diagnose, treat, or prevent any disease, and it is not a substitute for professional medical advice. All scores and metrics are estimates for reference only. If you may have a medical emergency, contact your local emergency services immediately.