You can permanently delete your Mindora account and all data associated with it at any time.
There are two ways to do it.
Option 1 — Delete from inside the app (recommended)
- Open Mindora and sign in.
- Open the side menu, then go to Settings.
- Tap Delete Account and confirm.
- We send a verification code to the email address or phone number registered
to your account.
- Enter the code. Your account is deleted immediately after the code is accepted.
The verification step exists so that nobody can delete your account without access
to your registered email or phone.
Option 2 — Request deletion by email
If you no longer have the app installed, or you cannot sign in, send a message to
support@mindora316.com
with the subject "Account deletion request", from the email address registered to
your Mindora account.
We will verify that the request comes from the account owner and complete the deletion within
30 days. We will confirm by email once it is done.
What gets deleted
| Data | What happens |
|---|
| Account (email, credentials, sign-in sessions) | Deleted |
| Profile (nickname, avatar, gender, date of birth, height, weight, phone) | Deleted |
| Shipping addresses | Deleted |
| Uploaded health data (heart rate, resting heart rate, HRV, respiratory rate, body temperature, wrist temperature, sleep sessions) | Deleted |
| Sleep scores, insights, and sleep plans generated from your data | Deleted |
| Device pairing records | Deleted |
Deletion is permanent and cannot be undone. Data is removed or irreversibly
anonymised within 30 days of the request, including from routine backups as those
backups age out.
What is not deleted
- Health data stored in Apple Health or Health Connect. That data belongs to
those systems on your own device, not to us. Remove it there:
iOS Settings → Health → Data Access & Devices → Mindora, or the
Health Connect settings on Android.
- Transaction records that we are required to retain for tax or accounting
purposes. These contain no health data.
Deleting your account does not cancel your subscription. Subscriptions are billed
by Apple or Google, not by us. Cancel separately in
iOS Settings → your name → Subscriptions or
Google Play → Payments & subscriptions → Subscriptions, otherwise billing continues.
Questions
Email support@mindora316.com. We reply within 30 days.
Shanghai Genesis Technology Co.,Ltd (上海创生纪科技有限公司),
Room 1501, Block A, China Overseas Center, Putuo District, Shanghai 200062, China